Frequently Asked Questions

What payment methods do you accept?

We accept the following payment methods:

• PayPal

Is shipping free?

Yes, we offer free shipping on all orders within the United States.

In what currency are the prices displayed in the store?

All products on our website are priced in USA Dollar (USD).

How long does delivery take?

• Order deadline: 17:00 (GMT-05:00) Eastern Standard Time (New York)
• Processing time: 1–3 business days (Monday–Friday). You will receive a notification and tracking number when your order has shipped.
• Delivery time (shipping): 4–6 business days (Monday–Friday)
• Total delivery time: 5–9 business days (Monday–Friday) until your order arrives.

How much time do I have to make a return?

You can return goods within 30 days of receipt.

Contact Us

Store Name: Kerinna
Business Address: Unit 903A, 9/F, Cameron Comm Centre, 458–468 Hennessy Road, Causeway Bay, Hong Kong Island, Hong Kong

Company Name: ORVIAN LIMITED
Registration No.: 78934796

Phone Number: 
E-mail: support@kerinna.com

Monday - Friday: 08:00 am - 5:00 pm
(GMT-05:00) Eastern Standard Time (New York)

We will respond to your messages within 24 hours on business days.